How does Feral decide supported devices for Android games?
Google Play Store listings for Feral games always show a list of devices on which we have confirmed a game will play without issue. This list is determined after extensive testing.
We have access to many Android devices, from a wide range of manufacturers, but not everything. If your device is not listed as supported, but you are able to purchase a Feral game, then your device is likely to be capable of running the game well but will not have been tested.
Devices that are not capable of playing a Feral game to a satisfactory standard are blocked from being able to purchase by the Google Play Store. This is simply to avoid disappointment.
In further detail
Testing during development is conducted across all devices to which we have access. While our pool of devices is large, we do not have access to all Android devices - of which there are thousands - and it is not feasible to test on them all.
We do not often have access to new Android devices prior to their commercial launch; this means that a new phone or tablet is unlikely to be officially supported immediately. It should also be noted that a new device may actually be less powerful than an earlier device from the same manufacturer. Therefore until we are able to confirm problem-free play we take a cautious approach.
Getting a refund
If you have purchased a Feral game on a device that was not listed as supported and experience issues, we’d advise that you contact Google for a refund.
We’d also be interested to hear via email@example.com about any device that experiences issues; if necessary we can then take steps to block the device from purchasing to prevent other players experiencing problems.