A helping hand from Feral
If the FAQs, guides, patches and other resources on this site haven't solved your problem, feel free to get in touch.
When you email our support team, we can help you more quickly and effectively if you include the following information in your email:
- A brief description of the problem you are experiencing
- The error message displayed when the problem occurred (if any)
- A support report file (you will need to attach this to your email), which contains:
- For Mac users
- An Apple System Profiler Report of your Mac
- Any Crash logs that exist for the game
- A list of the game's contents
- For Linux users
- A copy of your Steam System Information. This can be found in the Steam client: select Help > System Information
Once you have emailed technical support, our team will get back to you as soon as possible. Our office hours are 9AM - 6PM UK Time Monday to Friday, and we aim to respond to all support queries within one working day.
If you prefer to talk to us, please call:
UK and International+44 (0)20 8875 9787Please call between 9AM – 6PM GMT Monday to Friday
United States1-888-997-6752 (Toll Free)Please call between 9AM – 6PM CST Monday to Friday