Welcome to Alien: Isolation™

Originally developed by The Creative Assembly
Developed for Mac by Feral Interactive Limited
Published for Mac by Feral Interactive Limited


FAQs (Frequently Asked Questions)

This document is intended to help you answer any questions that you may have about Alien: Isolation™

  1. Does Alien: Isolation support achievements?
  2. How do I obtain DLC?
  3. How do I access DLC?
  4. Can I play Alien: Isolation with a gamepad?
  5. Are there any gamepads that are recognized but unsupported?
  6. How do I aim and fire at the same time using my Magic Mouse or Trackpad?
  7. During the first mission, I cannot talk to Taylor because the doors leading to her are locked. How do I reach Taylor?
  8. How do I switch my pad to the correct mode?
  9. Can I play Alien: Isolation using my Magic Mouse or Magic Trackpad?
  10. Magic Mouse and Trackpad gestures interfere with the game. How do I disable them?
  11. How do I stop the dock, notifications and the desktop cursor from appearing while I'm playing Alien: Isolation?
  12. Can I run Alien: Isolation in windowed mode?
  13. Is Alien: Isolation optimized for Retina displays?
  14. Why does music in iTunes pause when I start playing Alien: Isolation?
  15. Where are my saved games stored?
  16. How do I take screenshots in Alien: Isolation?
  17. Can I play this game on a case-sensitive file system?
  18. Alien: Isolation runs slowly on my computer. Is there anything I can do to increase the speed?
  19. How do I get technical support for Alien: Isolation?
  1. Does Alien: Isolation support achievements?

    Yes, achievements are supported by Alien: Isolation.

    If you are signed in to Steam, your achievements will be visible to you in-game and also to other players through the Steam application.

    Back To Top

  2. How do I obtain DLC?

    All available DLC for Alien: Isolation can be purchased from the game's page on the Steam store:

    Alien: Isolation

    To purchase your chosen DLC, follow the on-screen instructions.

    If you have purchased Alien: Isolation – The Collection, you already own all the released DLC content.

    Back To Top

  3. How do I access DLC?

    Once purchased, you can access DLC as detailed below.

    Survivor mode maps
    The Trigger, Lost Contact, Safe Haven, Corporate Lockdown and Trauma all add new maps to survivor mode.

    To play survivor mode maps, select Play GameSurvivor Mode from the Main Menu. Use the arrows in the top-left of the screen to switch between different maps.

    New playable characters
    Some DLC packs add new playable characters to survivor mode.

    You'll be given the chance to pick which character you'd like to play when you start a map in survivor mode. Not all characters are available on all maps.

    Crew Expendable
    Crew Expendable is a short story mode that is separate from the main story.

    To play Crew Expendable, select Play GameCrew Expendable from the Main Menu.

    Last Survivor
    Last Survivor is a short story mode that is separate from the main story.

    To play Last Survivor, select Play GameLast Survivor from the Main Menu.

    Back To Top

  4. Can I play Alien: Isolation with a gamepad?

    Yes.

    The gamepads in the following list have been tested and are supported by Alien: Isolation:


    If your gamepad is not on the list, email padsupport@feralinteractive.com and our support team will reply to you with a request for information about your device. Once we have this information, a gamepad support file will be created and emailed to you.

    Once created, this gamepad support file will be used in all future games and updates - so you will not only be helping us get your device working; you will also help all other owners of the same device who play Feral games!

    Back To Top

  5. Are there any gamepads that are recognized but unsupported?

    Yes.

    The following gamepads will be recognized by the game, but do not have enough buttons or analog controls to support all the possible in-game controls, meaning some in-game tasks will require the keyboard or mouse:


    Back To Top

  6. How do I aim and fire at the same time using my Magic Mouse or Trackpad?

    If you are using a Magic Mouse or Trackpad, you cannot click the Left Mouse button while holding down the Right Mouse button. This means that you cannot aim and fire using only your mouse.

    Instead, you can aim by holding down the Control (ctrl) key. You'll then be able to fire using the Left Mouse button as normal.

    If you prefer, you can change the key bindings for aiming and firing. You can customize your keyboard configuration by selecting OptionsGameInput Mapping from the Main Menu.

    Back To Top

  7. During the first mission, I cannot talk to Taylor because the doors leading to her are locked. How do I reach Taylor?

    When you start the game, there is a small chance that the doors leading to the galley, where Taylor can be found, will be locked. This prevents you from completing the first mission.

    If you encounter this problem, you should restart the game and play through the first mission again.

    Some players report that the problem is less likely to occur if you complete your first objectives in the following order:

    1. Get dressed
    2. Speak to Taylor
    3. Speak to Samuels


    You should also make sure to listen to the entire conversation with each character before leaving them.

    Back To Top

  8. How do I switch my pad to the correct mode?

    Some gamepads support both DirectInput and XInput modes. These gamepads can be identified by a switch on them that has two options, “D” (DirectInput) and “X” (XInput).

    To play Alien: Isolation a gamepad must be supported and set to DirectInput mode.

    Currently supported devices that have this switch are:


    If your gamepad has the switch and is not on this list, you will not be able to use it to play Alien: Isolation without a pad support file. To obtain one, email padsupport@feralinteractive.com and our support team will reply to you with a request for information about your device. Once we have this information, we can usually create a gamepad support file and email it to you.

    To switch the gamepad to DirectInput mode, follow these instructions:

    1. If the Alien: Isolation application is running, close it.

    2. Unplug the gamepad (or wireless receiver, if the gamepad is wireless).

    3. Turn the switch on the pad to “D”.

    4. Plug the pad or wireless receiver back in.

    5. Restart the Alien: Isolation application.

    You will now be able to play Alien: Isolation with the gamepad.

    Back To Top

  9. Can I play Alien: Isolation using my Magic Mouse or Magic Trackpad?

    Yes.

    However, you must first enable the secondary click function on your mouse or trackpad. This will enable you to perform a right-click by clicking the right-hand side of your mouse or trackpad.

    To do this, follow these instructions:

    1. Open System Preferences ( MenuSystem Preferences).

    2. Select Mouse or Trackpad (depending on which you are using).

    3. Select the Point & Click tab.

    4. Check the Secondary Click checkbox.

    Back To Top

  10. Magic Mouse and Trackpad gestures interfere with the game. How do I disable them?

    Finger "gestures", which are used by Magic Mice and Trackpads to switch between windows and applications, can disrupt your game if used inadvertently.

    To disable them, follow these instructions:

    1. Open System Preferences ( MenuSystem Preferences).

    2. Click on Mouse or Trackpad (depending on which you are using).

    3. Select the More Gestures tab.

    4. Uncheck all the checkboxes.

    Back To Top

  11. How do I stop the dock, notifications and the desktop cursor from appearing while I'm playing Alien: Isolation?

    The dock or notifications may occasionally appear while you are playing Alien: Isolation, or the desktop cursor may replace the game cursor. This can disrupt a game.

    You can prevent them from occurring by checking the Hide the Dock (disables notifications) checkbox in the Alien: Isolation pre-game Options window. To do so, follow these steps:

    1. From the Alien: Isolation pre-game Options window, select the Display tab.

    2. Check the Hide the Dock (disables notifications) checkbox.

    Back To Top

  12. Can I run Alien: Isolation in windowed mode?

    Yes.

    To run Alien: Isolation in windowed mode, follow these instructions:

    1. From the Alien: Isolation pre-game Options window, select the Display tab.

    2. Check the Run in a window checkbox.

    3. Click the Play button. The game will start in windowed mode.

    NOTE: Enabling windowed mode may decrease the game's performance.

    Back To Top

  13. Is Alien: Isolation optimized for Retina displays?

    Yes.

    If you have a Retina display, you will be able to take advantage of the extra pixels by running Alien: Isolation in native resolution. This means that the game will display one pixel for every pixel on your display.

    To do this, follow these instructions:

    1. From the Alien: Isolation pre-game Options window, select the Display tab.

    2. Select the largest resolution from the Resolution drop-down menu to play the game in native Retina resolution.

    3. Click the Play button. The game will start in native Retina resolution.

    NOTE: In many cases, increasing your game's resolution will impact upon its performance.

    Back To Top

  14. Why does music in iTunes pause when I start playing Alien: Isolation?

    By default, music playing in iTunes will be paused when you start playing Alien: Isolation.

    To turn this feature off, follow the steps below:

    1. Double-click on the Alien: Isolation application icon. The pre-game Options window will appear.

    2. Select the Extras tab.

    3. Uncheck the Pause iTunes while playing Alien: Isolation checkbox.

    4. Select the Play button to start playing.

    To turn this feature back on at a later date, simply check the Pause iTunes while playing Alien: Isolation checkbox and then select the Play button.

    Back To Top

  15. Where are my saved games stored?

    Your saved games are stored in your game's preferences folder.

    To open this folder, click the Open Preferences Folder button in the Support tab of the pre-game Options window.

    Back To Top

  16. How do I take screenshots in Alien: Isolation?

    To take screenshots while playing Alien: Isolation you should use the following key command:

    Command (⌘) + Shift (⇧) + P

    When you press all three keys at once, a single image of the on-screen contents will be saved in the Feral Interactive folder in your computer's ~/Pictures folder (the "~" symbol refers to your home directory).

    The JPEG image contains metadata in a string in the following format.

    GameName/Version Number (OS Version; CPU Speed; Installed RAM; Video RAM; Current Graphics Card)

    For example in Alien: Isolation the string might look a little like this:

    Alien Isolation/1.0 (macOS 10.15; 3.0; 8.0; 4.0; AMD Radeon R9 M395X)

    This information can be easily removed by exporting the screenshot into a different format using Preview or another image editing tool.

    NOTE: None of the metadata stored can be used to identify the user.

    Back To Top

  17. Can I play this game on a case-sensitive file system?

    No. Alien: Isolation has been tested with the basic formatting option for Mac OS X, which is HFS+. This system is not case-sensitive and identifies files by name without checking capitalization.

    The capitalization of filenames is not consistent throughout the game. While this will not always prevent the game from running on case-sensitive file systems, it may lead to crashes and other unpredictable behaviour.

    If you have to run a case-sensitive setup and you experience problems with Alien: Isolation, please install the game on a standard formatted partition or read/write disk image. In most cases this will allow you to play the game on your machine.

    Back To Top

  18. Alien: Isolation runs slowly on my computer. Is there anything I can do to increase the speed?

    There are several factors which have an impact on the speed at which Alien: Isolation runs. Please see the Alien: Isolation Performance Tips section in the ReadMe for ways to increase the speed at which the game runs on your computer.

    Back To Top

  19. How do I get technical support for Alien: Isolation?

    Please read the technical support information in the ReadMe; this tells you what to check and if necessary, how to contact Feral Technical Support with your issue.

    Back To Top