Welcome to Alien: Isolation™ - The Collection

Originally developed by The Creative Assembly
Developed for Mac by Feral Interactive Limited
Published for Mac by Feral Interactive Limited


FAQs (Frequently Asked Questions)

This document is intended to help you answer any questions that you may have about Alien: Isolation™ - The Collection

  1. Does Alien: Isolation - The Collection support achievements?
  2. What is included in Alien: Isolation - The Collection?
  3. How do I access the additional content included in Alien: Isolation - The Collection?
  4. Can I play Alien: Isolation - The Collection with a gamepad?
  5. Are there any gamepads that are recognized but unsupported?
  6. How do I aim and fire at the same time using my Magic Mouse or Trackpad?
  7. During the first mission, I cannot talk to Taylor because the doors leading to her are locked. How do I reach Taylor?
  8. How do I use a Feral Account?
  9. How do I switch my pad to the correct mode?
  10. Can I play Alien: Isolation - The Collection using my Magic Mouse or Magic Trackpad?
  11. Magic Mouse and Trackpad gestures interfere with the game. How do I disable them?
  12. How do I stop the dock, notifications and the desktop cursor from appearing while I'm playing Alien: Isolation - The Collection?
  13. Can I run Alien: Isolation - The Collection in windowed mode?
  14. Is Alien: Isolation - The Collection optimized for Retina displays?
  15. Why does music in iTunes pause when I start playing Alien: Isolation - The Collection?
  16. How do I change the language the game runs in?
  17. Where are my saved games stored?
  18. How do I take screenshots in Alien: Isolation - The Collection?
  19. Can I play this game on a case-sensitive file system?
  20. Alien: Isolation - The Collection runs slowly on my computer. Is there anything I can do to increase the speed?
  21. How do I get technical support for Alien: Isolation - The Collection?
  1. Does Alien: Isolation - The Collection support achievements?

    Yes, achievements are supported by Alien: Isolation - The Collection.

    If you are signed in to a Feral Account, you will unlock achievements as you play the game.

    You can view your achievements by logging in to your account on the Feral website.

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  2. What is included in Alien: Isolation - The Collection?

    Alien: Isolation - The Collection includes the base game, Alien: Isolation, and all previously released DLC. The DLC packs included are:


    For instructions on how to access the DLC, please see How do I access the additional content included in Alien: Isolation - The Collection? in these FAQs.

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  3. How do I access the additional content included in Alien: Isolation - The Collection?

    Survivor mode maps
    The Trigger, Lost Contact, Safe Haven, Corporate Lockdown and Trauma all add new maps to survivor mode.

    To play survivor mode maps, select Play GameSurvivor Mode from the Main Menu. Use the arrows in the top-left of the screen to switch between different maps.

    New playable characters
    Some DLC packs add new playable characters to survivor mode.

    You'll be given the chance to pick which character you'd like to play when you start a map in survivor mode. Not all characters are available on all maps.

    Crew Expendable
    Crew Expendable is a short story mode that is separate from the main story.

    To play Crew Expendable, select Play GameCrew Expendable from the Main Menu.

    Last Survivor
    Last Survivor is a short story mode that is separate from the main story.

    To play Last Survivor, select Play GameLast Survivor from the Main Menu.

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  4. Can I play Alien: Isolation - The Collection with a gamepad?

    Yes.

    The gamepads in the following list have been tested and are supported by Alien: Isolation - The Collection:


    If your gamepad is not on the list, email padsupport@feralinteractive.com and our support team will reply to you with a request for information about your device. Once we have this information, a gamepad support file will be created and emailed to you.

    Once created, this gamepad support file will be used in all future games and updates - so you will not only be helping us get your device working; you will also help all other owners of the same device who play Feral games!

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  5. Are there any gamepads that are recognized but unsupported?

    Yes.

    The following gamepads will be recognized by the game, but do not have enough buttons or analog controls to support all the possible in-game controls, meaning some in-game tasks will require the keyboard or mouse:


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  6. How do I aim and fire at the same time using my Magic Mouse or Trackpad?

    If you are using a Magic Mouse or Trackpad, you cannot click the Left Mouse button while holding down the Right Mouse button. This means that you cannot aim and fire using only your mouse.

    Instead, you can aim by holding down the Control (ctrl) key. You'll then be able to fire using the Left Mouse button as normal.

    If you prefer, you can change the key bindings for aiming and firing. You can customize your keyboard configuration by selecting OptionsGameInput Mapping from the Main Menu.

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  7. During the first mission, I cannot talk to Taylor because the doors leading to her are locked. How do I reach Taylor?

    When you start the game, there is a small chance that the doors leading to the galley, where Taylor can be found, will be locked. This prevents you from completing the first mission.

    If you encounter this problem, you should restart the game and play through the first mission again.

    Some players report that the problem is less likely to occur if you complete your first objectives in the following order:

    1. Get dressed
    2. Speak to Taylor
    3. Speak to Samuels


    You should also make sure to listen to the entire conversation with each character before leaving them.

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  8. How do I use a Feral Account?

    Some games require you to be logged in to a Feral Account before you can access certain online features.

    You can log in to your Feral Account via the pre-game Options window that appears when you launch the game.

    If you do not already have a Feral Account, you will need to register for one.

    If you do not have a Feral Account

    To sign up for a Feral Account, follow the steps below:

    1. From the Alien: Isolation - The Collection pre-game Options window, select the Info tab.

    2. In the Feral Account dialog, select Create account….

    3. You will be taken to the Feral website to complete your registration.


    If you already have a Feral Account

    To sign in to your Feral Account, follow the steps below:

    1. From the Alien: Isolation - The Collection pre-game Options window, select the Info tab.

    2. In the Feral Account dialog, enter your Email and Password, then select Log in.

    3. If your email and password are correct, a message will appear informing you that you are logged in. Select Close to return to the pre-game Options window.


    Adding and removing friends

    Sometimes, a game will only let you use or play certain online features with people in your friends list.

    You can add people to your friends list from the account management page on the Feral website:

    Manage Your Feral Account

    To add someone to your friends list, you must know their Feral Account nickname. Once you know their nickname, follow these steps to add them as a friend:

    1. If you are not already logged in, enter your Email and Password in the Log In box, then select Log In.

    2. The Manage Your Feral Account page will appear. Enter the nickname of the person you would like to add as a friend in the Add a Friend box.

    3. Select Send Request.


    A friend request will be sent to the person whose nickname you entered. Once they accept the request, they will be added to your friends list.

    You can remove a friend from your friends list at any time by clicking the Remove button next to their name in the list.

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  9. How do I switch my pad to the correct mode?

    Some gamepads support both DirectInput and XInput modes. These gamepads can be identified by a switch on them that has two options, “D” (DirectInput) and “X” (XInput).

    To play Alien: Isolation - The Collection a gamepad must be supported and set to DirectInput mode.

    Currently supported devices that have this switch are:


    If your gamepad has the switch and is not on this list, you will not be able to use it to play Alien: Isolation - The Collection without a pad support file. To obtain one, email padsupport@feralinteractive.com and our support team will reply to you with a request for information about your device. Once we have this information, we can usually create a gamepad support file and email it to you.

    To switch the gamepad to DirectInput mode, follow these instructions:

    1. If the Alien: Isolation - The Collection application is running, close it.

    2. Unplug the gamepad (or wireless receiver, if the gamepad is wireless).

    3. Turn the switch on the pad to “D”.

    4. Plug the pad or wireless receiver back in.

    5. Restart the Alien: Isolation - The Collection application.

    You will now be able to play Alien: Isolation - The Collection with the gamepad.

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  10. Can I play Alien: Isolation - The Collection using my Magic Mouse or Magic Trackpad?

    Yes.

    However, you must first enable the secondary click function on your mouse or trackpad. This will enable you to perform a right-click by clicking the right-hand side of your mouse or trackpad.

    To do this, follow these instructions:

    1. Open System Preferences ( MenuSystem Preferences).

    2. Select Mouse or Trackpad (depending on which you are using).

    3. Select the Point & Click tab.

    4. Check the Secondary Click checkbox.

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  11. Magic Mouse and Trackpad gestures interfere with the game. How do I disable them?

    Finger "gestures", which are used by Magic Mice and Trackpads to switch between windows and applications, can disrupt your game if used inadvertently.

    To disable them, follow these instructions:

    1. Open System Preferences ( MenuSystem Preferences).

    2. Click on Mouse or Trackpad (depending on which you are using).

    3. Select the More Gestures tab.

    4. Uncheck all the checkboxes.

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  12. How do I stop the dock, notifications and the desktop cursor from appearing while I'm playing Alien: Isolation - The Collection?

    The dock or notifications may occasionally appear while you are playing Alien: Isolation - The Collection, or the desktop cursor may replace the game cursor. This can disrupt a game.

    You can prevent them from occurring by checking the Hide the Dock (disables notifications) checkbox in the Alien: Isolation - The Collection pre-game Options window. To do so, follow these steps:

    1. From the Alien: Isolation - The Collection pre-game Options window, select the Display tab.

    2. Check the Hide the Dock (disables notifications) checkbox.

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  13. Can I run Alien: Isolation - The Collection in windowed mode?

    Yes.

    To run Alien: Isolation - The Collection in windowed mode, follow these instructions:

    1. From the Alien: Isolation - The Collection pre-game Options window, select the Display tab.

    2. Check the Run in a window checkbox.

    3. Click the Play button. The game will start in windowed mode.

    NOTE: Enabling windowed mode may decrease the game's performance.

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  14. Is Alien: Isolation - The Collection optimized for Retina displays?

    Yes.

    If you have a Retina display, you will be able to take advantage of the extra pixels by running Alien: Isolation - The Collection in native resolution. This means that the game will display one pixel for every pixel on your display.

    To do this, follow these instructions:

    1. From the Alien: Isolation - The Collection pre-game Options window, select the Display tab.

    2. Select the largest resolution from the Resolution drop-down menu to play the game in native Retina resolution.

    3. Click the Play button. The game will start in native Retina resolution.

    NOTE: In many cases, increasing your game's resolution will impact upon its performance.

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  15. Why does music in iTunes pause when I start playing Alien: Isolation - The Collection?

    By default, music playing in iTunes will be paused when you start playing Alien: Isolation - The Collection.

    To turn this feature off, follow the steps below:

    1. Double-click on the Alien: Isolation - The Collection application icon. The pre-game Options window will appear.

    2. Select the Extras tab.

    3. Uncheck the Pause iTunes while playing Alien: Isolation - The Collection checkbox.

    4. Select the Play button to start playing.

    To turn this feature back on at a later date, simply check the Pause iTunes while playing Alien: Isolation - The Collection checkbox and then select the Play button.

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  16. How do I change the language the game runs in?

    By default, the game will run in the same language as your OS. However, if you wish to play in a different language, you can change it using the Alien: Isolation - The Collection pre-game Options window.

    To do this, follow the steps below:

    1. Double-click on the Alien: Isolation™ Application icon. The Alien: Isolation - The Collection pre-game Options window will appear.

    2. Select the Advanced tab.

    3. Select your preferred language from the Language drop-down menu. The available languages are Deutsch, English, Español, Français, Italiano, Polski (Text only), Português (Brasil), Čeština (Text only) and Русский.

    4. Click the Play button. A dialog box will appear to inform you that the application has to be relaunched. Click the Relaunch button.

    5. When the Alien: Isolation - The Collection pre-game Options window appears again, click the Play button to launch the game.

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  17. Where are my saved games stored?

    Your saved games are stored in your game's preferences folder.

    To open this folder, click the Open Preferences Folder button in the Support tab of the pre-game Options window.

    You can also navigate to the preferences folder manually. It is stored in the com.feralinteractive.alienisolation folder in your computer's ~/Library/Containers folder (where the "~" symbol refers to your home directory).

    By default, the Library folder is hidden from your Finder. To open it, follow these instructions:

    1. Open the Finder.

    2. Open the Go menu from the main toolbar.

    3. Hold down the Alt (⌥) key. The Library option will appear.

    4. Click on the Library option. The Library folder will open in your Finder.

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  18. How do I take screenshots in Alien: Isolation - The Collection?

    To take screenshots while playing Alien: Isolation - The Collection you should use the following key command:

    Command (⌘) + Shift (⇧) + P

    When you press all three keys at once, a single image of the on-screen contents will be saved in the Feral Interactive folder in your computer's ~/Pictures folder (the "~" symbol refers to your home directory).

    The JPEG image contains metadata in a string in the following format.

    GameName/Version Number (OS Version; CPU Speed; Installed RAM; Video RAM; Current Graphics Card)

    For example in Alien: Isolation - The Collection the string might look a little like this:

    Alien Isolation/1.0 (macOS 10.15; 3.0; 8.0; 4.0; AMD Radeon R9 M395X)

    This information can be easily removed by exporting the screenshot into a different format using Preview or another image editing tool.

    NOTE: None of the metadata stored can be used to identify the user.

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  19. Can I play this game on a case-sensitive file system?

    No. Alien: Isolation - The Collection has been tested with the basic formatting option for Mac OS X, which is HFS+. This system is not case-sensitive and identifies files by name without checking capitalization.

    The capitalization of filenames is not consistent throughout the game. While this will not always prevent the game from running on case-sensitive file systems, it may lead to crashes and other unpredictable behaviour.

    If you have to run a case-sensitive setup and you experience problems with Alien: Isolation - The Collection, please install the game on a standard formatted partition or read/write disk image. In most cases this will allow you to play the game on your machine.

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  20. Alien: Isolation - The Collection runs slowly on my computer. Is there anything I can do to increase the speed?

    There are several factors which have an impact on the speed at which Alien: Isolation - The Collection runs. Please see the Alien: Isolation - The Collection Performance Tips section in the ReadMe for ways to increase the speed at which the game runs on your computer.

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  21. How do I get technical support for Alien: Isolation - The Collection?

    Please read the technical support information in the ReadMe; this tells you what to check and if necessary, how to contact Feral Technical Support with your issue.

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